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MAJA BEE LUHOVIC

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Organizational Roles, Responsibilities, and Authorities – Lecture 5

Organizational Roles, Responsibilities, and Authorities – Lecture 5

Lecture summary: Top Management is by definition a person or group of people who instruct and control an organization at the highest level (within the scope of the quality management system) The requirements on responsibility and authority are divided into two parts: one general and the other relating to people with particular roles Each person responsible for elements...
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Policy: establishing and communicating the quality policy – Lecture 4

Policy: establishing and communicating the quality policy – Lecture 4

Lecture summary: The quality policy is a document where you should state your commitment to your improvement You need to apply it throughout the organization and make the quality policy is available to any relevant interested parties You should keep it simple and keep it relevant to your company   A quality policy is a document that provides guidelines, intentions,...
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Leadership and commitment – Lecture 3

Leadership and commitment – Lecture 3

Lecture summary: Top management will have to supply evidence for its actions and improvements of QMS if they want to prove their commitment ISO 9001 standard lays out the principles for delegating authorities and responsibilities Enhance customer satisfaction by ensuring you identify customer requirements   You probably heard the saying: “Commitment is the key to success”. So, in this...
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Understanding the organization and its context – Lecture 2

Understanding the organization and its context – Lecture 2

Lecture summary: Understanding the context of your organization is key to a correct business strategy You need to consider only issues that can affect customer satisfaction You are responsible for monitoring and reviewing information about any interested parties and their relevant requirements. Even just understanding your company falls within the essential requirements of the ISO 9001 standard. Why is...
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