Issues

Issues are tasks related to a project. Issue types are separated tasks for a different kind of work. Administrators can manage default settings for Issues, such as default Priorities, default Statuses, etc.

Types

Click on the ‘Issues’ tab on the top of the 'Settings' page, and click on 'Types' in the left-side menu. The list is an overview of all available Issue types. There are 8 default Issue types in the list with a brief description below each of them.

Statuses

Click on 'Statuses' in the left-side menu. These settings are related to the lifecycle of Issues. Statuses represent the state Issue that has been worked on. If an Issue is created, it is in 'New' Status by default. When the work on an Issues is done and completed, its Status could be updated to 'Closed'.

Getting started, there are default Statuses that you can already use, or edit by the needs of your organization.

1. Choose 'Statuses' in the left side menu. There is a list of Statuses available by the Issues. The list shows the Status name, description, and the color of the status.
   The 'Closed' column indicates if the Status could be used to close Issues.
   The 'Default' column indicates the default Status. When a new Issues has been created, the default Status is set automatically for it. Only one default Status can be set at once.
    
2. To add a new Status, please click on the '+Add Status' button.
   In the 'Add Status' window, type in a name for the new Status.
   Choose a color for the Status.
   You can choose if the new Status is closing the Issue by ticking the check box.
   Optionally, add a description.
   Click on the 'Add', and the new Status will appear in the list.
    
3. To edit a status, simply click 'Edit'. In the ‘Edit Status’ window, update the data fields and click 'Update'.
4. To set a Status as default for every new Issue, click on the  button next to the Status, and choose 'Set as default'.
5. To delete a Status, click the  button, and choose 'Delete'.

For example, let's create a new Status which will close the Issue. Let's name it 'Duplicate', which will close duplicated Issues.

1. On the 'Statuses' page, click on '+ Add Status'.
2. In the 'Add Status' window, type in 'Duplicate' for Status name and tick the 'close' check box. Click 'Add'.
   
   

Priorities

The Priority indicates the importance of an Issue and what impact it has on the project. Issues with the highest priority have the highest impact on the progress of the project.

Getting started, there are default Priorities already that you can use, or edit by the needs of your company.

1. Click on 'Priorities' in the left side menu. There is a list of all available Priorities. The list shows the name, description and color of the Priority. The 'Default' column indicates the default Priority. When a new Issues has been created, the default Priority is set automatically for it.
    
2. To add a new priority, choose '+Add Priority'.
   In the 'Add Priority' window, please type in a name for the new Priority.
   Choose a color for the Priority.
   Optionally, add a description Click Add, and the priority will appear in the list.
3. To edit a Priority, click 'Edit'. In the ‘Edit Priority’ window, update the data fields and click 'Update'.
4. To set a default Priority for every new Issue, click on the  button next to the Priority and choose 'Set as default'.
5. To delete a Priority, click on the  button, and choose 'Delete'.