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Beginners guide through
ISO 9001

If you are a beginner in QMS or just want to solve some shortcomings
related to ISO 9001, this is the right place for you.

These 24 lessons will help you become a master of the standard
and implement/manage it more easily in your company.

The ISO 9001 standard is one of the most popular standards in the business world. All organizations that want to improve their business, products and services and make their customers more satisfied, strive to implement a quality management system. ISO 9001 is an international standard that specifies a minimum set of requirements for an effective QMS.

When I entered the world of QMS, the basic thing was to read and understand the standard. As with most people, understanding the standards was difficult for me too, so I consulted with colleagues and the internet (google, forums, etc.). It took me a lot of time to fully understand the standard, and as we know, "time is money".

Just as qmsWrapper software helps to implement and manage QMS, our team aspire to inform our followers and users about all important topics, news, etc. For beginners we are always there to refer them and prepare contents like this ISO 9001 standard - master class.

This “Guide” consists of 24 chapters that explain each part of the standard. The lessons are short and understandable to everyone, even those who are not from the Quality world. Start learning ISO 9001 and become a QMS expert in your company.

Maja Luhovic, qmsWrapper

The following lessons are here to turn you into
a ISO 9001 expert.

Lecture 1: Introduction (Scope, normative references, terms, and definitions)

Find out what is the core of the ISO 9001 standard. qmsWrapper explained it all in simple terms, for QMS beginners.

Lecture 2: Understanding the organization and its context

It’s the ISO 9001 requirement and it explains how to maintain your internal and external issues in your company. qmsWrapper made it easy to understand.

Lecture 3: Leadership and commitment

Leadership is like the steering wheel of the company and commitment is the key to success. All that you need to know about the 5.1 clauses of ISO 9001 Standard.

Lecture 4: Policy: establishing and communicating the quality policy

The quality policy is a document where you should state your commitment to your improvement. Learn more about how to establish it and maintaining it.

Lecture 5: Organizational Roles, Responsibilities, and Authorities

How to define the hierarchy, functions, role, and relations in your company – easy to follow, by qmsWrapper.

Lecture 6: Planning: Actions to address risks and opportunities

Risk-based thinking will guide your top management to make better decisions. Find out more about actions on how to address risk.

Lecture 7: Quality objectives and planning to achieve them

Quality objectives are measurable goals relevant to enhancing customer satisfaction. Learn how to establish objectives throughout your company.

Lecture 8: Planning of changes

Understanding the purpose of the change is critical for the planning of the change – ISO 9001 - now easy to understand by qmsWrapper.

Lecture 9: Resources of Support

They are critical zones and should be support for achieving your QMS goals, aligned with the objectives – how, why, when – more here in lectures by qmsWrapper.

Lecture 10: Competence in Support of ISO 9001

Employees' competency is crucial for your successfully produced product or service. Importance of training, education, qualification explained by qmsWrapper team.

Lecture 11: Awareness of support in ISO 9001

Awareness of the QMS increases the motivation and devotion of employees in your company – emphasizes ISO 9001, clarifies qmsWrapper.

Lecture 12: Communication of support

Efficient flow of data, information, and knowledge shared between as requirements by ISO 9001.

Lecture 13: Documented information

Documented information is the key element of your QMS and it has to be controlled – why and how – find out here. ISO 9001 lectures by qmsWrapper.

Lecture 14: Operational planning and control

The ISO 9001 requires practical actions for planning and control so you can conduct it through the processes. It includes a Quality plan as well – learn more.

Lecture 15: Requirements for products and services

In this chapter is the point to determine exactly what your product's specifications are, and to evaluate them later, to make them clear, documented, and … Learn more, explained by qmsWrapper.

Lecture 16: Design and Development of products and services

ISO 9001 standard requires you to control the entire design and development cycle - explained step by step by qmsWrapper through its lectures.

Lecture 17: Control of externally provided processes, products, and services

It all varies widely depending on the nature of the processes, products, and services.

Lecture 18: Production and service provision

Learn how to control, identify and preserve production and service provision according to ISO 9001:2015, with qmsWrapper.

Lecture 19: Release of products and services

Release of the product or services is about verification that the product and service requirements have been met according to customer requirements.

Lecture 20: Control of Nonconforming Outputs

Controlling the nonconforming outputs will allow you to minimize their effect, mapping the problem and tracking down the root cause – learn more with qmsWrapper.

Lecture 21: Monitoring measurement, analysis, and evaluation

This part of the ISO 9001:2015 is critical for assessment of the performance of your QMS. Find out more about monitoring, measurement, etc.

Lecture 22: Internal audit

It’s an effective tool that is used for self-assessment of your organization and to determine the extent to which it fulfills the QMS requirements – find out more with qmsWrapper.

Lecture 23: Management review

It’s is one of the methods dictated by the ISO 9001 standard for monitoring the QMS and evaluating its performances and effectiveness – learn how with qmsWrapper.

Lecture 24: Continual Improvement and Nonconformity and corrective action

Improvement means, in a way, finding the parameters that affect the realization of goals and submitting them to change.

Many of the Clauses from the ISO 9001 standard will be clearer to you after these lessons, as they are written by QMS experts who understand all the problems faced by beginners. In addition to theory, our team can introduce you to all the benefits of our QMS software absolutely free, with one short Zoom meeting.




qmsWrapper provides the means for teams to work effectively together, integrating Quality Management, Documentation and Risk, Design Controls, and Team Communication. Startups, mature organizations, and quality-oriented teams will find qmsWrapper the right approach to achieving painless compliance.

Drive your business forward with a properly implemented
and managed quality management system. Drive faster to that goal
with the well-understood ISO 9001 standard.



Take your time, dedicate it to this masterclass
and you will soon see business results.