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The most important part of the manual is the description of the QMS

The quality manual provides a wide range of benefits for organizations. Besides, that is easy to follow, it covers almost everything that company and its employees need to know about the ISO standards and what is expected of your quality management system.

A bad quality manual that nobody reads or uses is a common mistake. Yet, customers judge you by it, ISO auditors start with it, and your own employees should refer to it for everyday guidance on quality policy within your company. A good quality manual should be easy to understand and even easier to use:

The best advice is to avoid common mistakes, focus on a better quality management system.

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