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Why? Where? How? When? What?

Most problems don’t have obvious solutions.

That’s why they remain problems, and that’s why, it’s necessary to be aware of underlying causes, especially when planning to carry out a root cause analysis.

Root cause analysis is basically a process with a systematic approach for identifying a problem.

It provides companies a way to prevent or avoid leading causes of some accidents

or non-conformities.

It also helps to avoid treating symptoms rather than true, underlying problems

that contribute to a problem or event.

There are a few steps that we suggest how to perform RCA

  1. Identifying
  • Problem needs to be brought into a spotlight
  • By pointing out it’s meant to answer a few questions which will help to bring out the right information
  • To find answers sometimes needs to be dug beneath the surface of a problem
  • It’s important to collect all data needed to better understand given situation
  • Information should be used to identify causal factors
  1. Analyzing
  • For better analyzation, it’s advised to bring the team together
  • Problem needs to be evaluated from all possible angles
  • Applying “5 Why’s” should be involved in the process
  1. Determining
  • Focus on recommendation for eliminating the reoccurrence of problems or event
  • Identify the impact of the failure
  • Listing of probable causes and how many times they occur
  1. Resolving
  • Sometimes the solution is insufficient, therefore implementation need to be enforced
  • By navigating the solution, effectiveness can be verified
  • Team should review the process (if applicable) to assure all counter-measures are being followed

Keep in mind: Root cause does not have to be the main cause.

Most RCA experts believe that the achievement of total prevention by a single intervention is not always possible and see RCA as an ongoing process that strives for continuous improvement.

Establishing root causes is rarely an easy task.

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